Lovely staff and a good selection of tools. Wood yard looks well stocked and the fixtures and fittings isles have pretty much everything you could need.
Got everything I went out for and nice service from staff.
I bought some Xmas lights, a few days later went back for a refund as they don't work., I had no receipt and had lost the debit card I had used. Checkout woman refused to refund me without a receipt and the original card. I asked to see manager, he said can't refund without a receipt even though I showed him my bank statement. I had 2 debit cards with me but he also refused to refund me on them, even though one of them was a replacement card for the one I had lost with the same account no and sort code. They checked the stock list on their computer and it matched the time and day I bought the lights, still no refund, they said it wasnt proof i had bought them!! I said lights are in origional box but still no refund....Another manager came down and also refused. I've now been to trading standards and they have told me, if the item is faulty I am legally entitled to a refund even without a receipt, but as I have a bank statement there should be no issue about this. Regarding issuing it back on to a different debit card, they HAVE to refund me back, whether it's on a replacement card with the same bank account, a different card to a different bank account, or a cash refund. I rang a third manager up that day and I said I'd be in on Sunday for my refund as he had reluctantly agreed. I went in on Sunday, he wasn't there so couldn't refund me, I asked why somebody else couldn't do it, they said he hadn't told anybody else about this and asked me to wait. I waited 15 minutes and told them I'm going back to trading standards. 27 these lights cost me, what terrible service by 2 checkout operators and 3 managers, who need to learn the law. I told them the facts on the first day and only went to trading standards to clarify if I was correct, which I was. I expect 5 people who work in the shop industry to know the law regarding refunds!!!! It's been 3 weeks now and I will ring trading standards again on Monday to let them take the case on. How pathetic of a shop to end up getting into serious trouble with trading standards over something so silly.
Took my mother into the Selby branch, she had a conversation with the kitchen sales assistant who seemed to be informative and friendly. The only issue is queuing as we placed our items back on the shelves and left, as they always seem to struggle with one member of staff on the checkout. Another member opened another till, but it was a little too late. Well laid out store though, and friendly staff, just one little weakness that can easily be rectified.
Good range of goods at reasonable prices. Good service. Helpful staff. Parking good and accessible. Garden centre has good healthy plants and garden accessories.
Homebase - Selby is a UK Furniture Store based in Selby, Yorkshire and the Humber. Homebase - Selby is located at three lakes retail park, Bawtry Rd, Selby YO8 8ZY, UK.
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